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Dexlin

Your data

Delete your account

When you delete your account it’s actually deleted from our servers, and you don’t have to ask us to do it. Here’s how, what gets deleted, and the few things the law makes us keep.

The fast way

From inside the app

Every Dexlin app with accounts lets you delete yours in the app. No emails, no waiting.

  1. 01Open the app and sign in, if you aren’t already.
  2. 02Go to Settings.
  3. 03Tap Delete account, near the bottom.
  4. 04Confirm. Your data is erased immediately.

Cancel your subscription first, if you have one.

Deleting your account does not cancel a subscription. The subscription is with Apple, not us, so it will keep charging you. Cancel it in Settings → your name → Subscriptions on iPhone. Then delete the account.

If you cannot get in

Request it from here

Deleted the app, lost your phone, or can’t sign in? Email us and we’ll do it for you. You don’t need the app, and it’s free.

Send to

[email protected]

Please include

  • • Which app the account is for
  • • The email address you registered with
  • • Your display name, if you remember it

If you can, email us from the address you signed up with. That’s how we know the request is really from you. If you can’t, we’ll ask a couple of questions first, because otherwise anyone could delete your account by pretending to be you.

We handle requests within 30 days and email you once it’s done.

The detail

What is deleted

  • Your profile: display name, email address, photo, and any city or country you set
  • Everything you have captured, uploaded or posted, including the image files themselves
  • Your comments, reactions, follows and followers
  • Your progress: score, level, streaks, achievements and rankings
  • Your subscription status and usage allowances held on our side
  • Your authentication record, so the email address can be used to register again

What we have to keep, and why

We’d rather be upfront about this than promise we delete “everything” when that isn’t quite true.

Encrypted backups
Overwritten on a rolling 30-day cycle. We never restore a backup to look at a deleted account, and after 30 days there’s no copy left.
Transaction records
If you ever paid for a subscription, tax law says we have to keep a record of the payment (the amount, the date and the store). It has none of your app content in it.
Abuse and security records
If an account was suspended for a serious breach, we keep the minimum needed to enforce that ban. Otherwise nothing is kept.
Content other people hold
If someone else has already saved or screenshotted something you posted, we can’t reach into their phone. Deletion removes it from our systems and from the app.

Deleting is permanent. There’s no grace period and we can’t bring an account back afterwards. If you just want a break, sign out instead.