Help
Support
Every route below reaches a person, not a ticket queue that swallows things. We reply within 2 working days.
What do you need?
Goes to
Subject
Pokicar — Bug report
We will fill in
Which app: Pokicar Device (e.g. iPhone 14, Pixel 8): OS version: App version: What I did just before it went wrong: What I expected to happen: What actually happened:Open in your email app
A reply within 2 working days. Those four lines at the top roughly halve the time to a fix.
Common questions
The five we are asked most
- How do I cancel a subscription?
- In the store you bought it from, not in the app. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions. Cancel at least 24 hours before the renewal date, or that period still charges.
- Does deleting my account cancel my subscription?
- No — and this catches people out. The subscription lives with Apple or Google, not with us, so it keeps renewing until you cancel it there. Cancel the subscription first, then delete the account.
- I have been charged after cancelling.
- A cancellation made inside the final 24 hours of a period does not stop that renewal. Request a refund through the store — Apple: reportaproblem.apple.com, Google: your Play order history. If the store refuses and you think it is wrong, write to us and we will look at it.
- I cannot sign in and I have lost the device.
- Email [email protected] from the address you registered with. We can help you back in, or delete the account entirely if that is what you would rather — see the account deletion page.
- How do I report another user or their content?
- Use the Report control on the item or profile in the app. If you cannot reach it, email us with a link or a screenshot. Anything involving a child or a credible threat is reviewed immediately.
Still stuck? Email [email protected], or read the privacy policy and terms.